If you are not satisfied with your item(s), or if you simply change your mind, we will issue a refund of the purchase price or offer an exchange (exchanges are available for UK customers only), provided the item(s) are returned within 15 days of receipt and are in a resalable condition.
Resalable condition means the item(s) must not be damaged, soiled, washed, altered, or worn.
We reserve the right to refuse a refund or exchange for items returned that are not in a resalable condition.
Earrings are non-returnable for hygiene reasons (unless there is a manufacturing fault).
One free exchange allowed per order (UK customers only).
Return instructions for UK orders:
Please post the item to the return address provided below and retain proof of postage. You will be responsible for covering the cost of returning your order. We recommend using a tracked service or a service that will cover the cost of the item.
Please email us at aaroh.jewellery@gmail.com if you need any assistance.
Return instructions for non-UK orders:
Please post the item to the return address provided below and retain proof of postage. You will be responsible for covering the cost of returning your order. We recommend using a tracked service or a service that will cover the cost of the item.
For international returns, please send your order to our UK returns address unless advised otherwise by our customer service team at aaroh.jewellery@gmail.com.
Please include the following information when returning an item(s):
Include your order number
Let us know if you’d like a refund or an exchange (exchanges available for UK customers only)
For exchanges, clearly state the item(s) you’d like — including size, colour, and any other details
Returning a faulty item
For incorrect, faulty, or damaged items, email us at aaroh.jewellery@gmail.com for a prepaid label and return instructions. Faulty items must be returned within 15 days for a refund or exchange.
Under our 6-month warranty, we'll repair or replace items that have a manufacturing fault for free. Exclusions: normal wear, misuse, or accidental damage.
RETURN ADDRESS
Aaroh Jewellery
Flat 7,
New Bedford house
41-43 Dudley street
Luton
LU20NP
CANCELLATION POLICY
You have the right to cancel an order from the moment you place your order on the website. If you are facing any troubles cancelling via website, please contact us at aaroh.jewellery@gmail.com or at +44 7388646277.
REFUNDS
The balance will be refunded within 7 days from the day we receive the item(s) according to the conditions mentioned above.
We will refund the amount to your original payment method. If you have paid by credit or debit card, we will refund the balance to the card originally used.
Refunds generally take 2 to 5 days to be credited to an account.